FAQs

Q: DOES ICY AVENUE SHIP INTERNATIONALLY?

A: Yes! We ship to most countries, please feel free to message us to ask if we ship to yours.

Q: HOW LONG DOES SHIPPING TAKE?

A: Please View Our Shipping Policy Page Here

Q: ITS BEEN OVER A WEEK AND MY ORDER HAS NOT SHIPPED YET?

A: Please keep in mind that our products are handmade and take between 4-8 Business Days to handcraft. Many times, our popular items may be backed up in production due to their high demand and may take a few days longer so we please ask that you be patient, we guarantee that we are working very hard to perfectly make each necklace as fast as we can and once you receive it we know you will love it. As soon as your order is finished, it will be shipped out and you will receive a tracking number via email.

Q: WILL I RECEIVE MY ORDER?

A: At Icy Avenue we do everything that we can to make sure that each order is safely and securely delivered and we urge all of our customers to double check their address before submitting each order to ensure that it is sent to the correct address. We also encourage all our customers to monitor their orders delivery using their provided tracking number(s) to ensure that the delivery is going smoothly and that the delivery address they use is one that they trust and is easily accessible, safe and unlikely to be vulnerable to theft and stolen packages. 

If your tracking number updates as delivered and you have not received your package, first double check your mailbox and around your door. Second, ask your local neighbors / front office if they received any packages by accident. If you are still unable to find your package please send us an email and contact your local post office to make sure it was delivered.

*Icy Avenue is not responsible for any wrong addresses, lost, or stolen packages, so please make sure that when entering in a delivery address, that the address you enter is correct, safe, and is one that you trust.*

Q: IS THIS WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon the purchasing of your product. Then your credit card information will be purged.

Q: HOW DO I PLACE AN ORDER ON THE WEBSITE?

A: Simply find the pieces you want and click the "Add To Cart" button. Fill in your shipping and billing information and we'll have your order shipped out to you as soon as possible!

Q: DOES ICY AVENUE PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: Absolutely! If you do not like the product or the product is damaged, contact us immediately! We do all we can to ensure you have the best possible shopping experience. You can contact us and we'll get it addressed asap!

Q: HOW DO THE GRILLZ FIT? DO THEY COME WITH MOLD? HOW WILL THEY FIT MY TEETH?

A: All of our grillz come with a silicone molding kit, so you'll have no problems at all fitting your grillz to the contour of your teeth at home! Each kit comes with instructions, so no need to worry! If you have any questions or concerns, please contact on Instagram @icyavenue or by email at support@icyavenue.com.

*Disclaimer: Our grillz are for entertainment and cosmetic purposes only. Our grillz should not be worn when eating or used to replace broken fillings or teeth. Icy Avenue does not perform any dental procedures. We are not liable for any direct, indirect, incidental, special, or consequential damages or losses arising from the use of our products.

Q: DOES ICY AVENUE OFFER REFUNDS IF I DON'T LIKE MY PIECES?

A: We make our products to last, if for any reason you are not fully satisfied with your purchase, please send us an email and our world-class customer service team will handle your request as soon as possible.

Shipping fees are non-refundable unless you receive the wrong item or if the item you received is badly damaged.

Customized jewelry is non-refundable unless the wrong item was received or the product is badly damaged.

You can cancel any order within 12 hours of placing the order by emailing us at support@icyavenue.com, Please note there is a 30% restocking/transaction fee for all canceled orders.

Feel free to visit our Refund Policy Page for complete details.

Q: MY SON/DAUGHTER MADE A PURCHASE WITHOUT MY PERMISSION - WHAT DO I DO?

A: ***DISCLAIMER*** All buyers under the age of 18 must check with a legal parent/guardian before making a purchase. By making a purchase you verify that you are 18 years of age. 

If your child has made an unauthorized purchase on our site, please contact us and we'll be able to work something out. 

Q: WHAT DO I DO IF MY QUESTION IS NOT ANSWERED HERE?

If you have any additional questions that are not addressed in our FAQ. Please contact us and we will get back to you as soon as possible!

Hello You!

Join our mailing list