The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy. (Icy Avenue is responsible for return postage fees, and replacement fees)
- We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
- You received the incorrect photo charm. If the picture’s appearance is different from the photo provided to us.
- Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)
- All Personalized Item sales are final. We do not accept returns, exchanges or refunds for any personalized or one of a kind items unless defective or damaged. Please note, Icy Avenue reserves the right to refuse all returns.
- In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing/incorrect product within 14 days of receipt of package. Customer must include photos of the issue including the packing.
The following reasons are covered by our 90 day LIMITED COVERAGE Return/Exchange Policy.(Customer is responsible for return postage fees, and replacement postage fees. Icy Avenue does not refund any shipping fees.)
- You chose the wrong size bracelet(s) or ring(s).
- Personal Reasons due to changed mind, personal taste, etc.
- Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.
The following reasons are NOT covered by our 90 day return policy, and we are not liable for these issues.
- Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your Icy Avenue product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
- Products are damaged by misuse, sleep, mishandling, or poor maintenance.
- Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
- Once your order has been submitted we will immediately begin production on the items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee. Orders must be cancled within 24 hours.
- Icy Avenue reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
WRONG ADDRESS POLICY
WE ARE NOT RESPONSIBLE FOR INCORRECT ADDRESSES & THEREFORE CANNOT OFFER REFUNDS/REPLACEMENTS FOR ORDERS SHIPPED TO INVALID/WRONG ADDRESSES - WE SHIP TO THE ADDRESS THAT IS PROVIDED TO US AT CHECKOUT. PLEASE MAKE SURE YOU PROVIDE US WITH THE CORRECT ADDRESS.
OTHER RETURN INFO
- Late or missing refunds (if applicable)
- If you haven’t received a refund within 3-5 days, check with your bank. Make sure to contact your credit card company as well - it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
- In the event that we accept a return, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.