SHIPPING POLICY

SHIPPING & HANDLING

The last day to purchase and receive your product by Christmas in the U.S. is 11/15/19 at 11:59 pm pst.

On occasion, Icy Avenue offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically. To keep updated with our latest shipping promotions sign up to our newsletter. We ship to most countries worldwide via USPS for all domestic and international packages.

 

Orders can be tracked at: https://www.parcelmonitor.com/

The processing time for orders is 4-8 business days. After that, delivery time within the United States is 5-11 days, and 11-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

We are not responsible for wrong addresses or any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

Packages undeliverable by USPS and/or their international shipping partners will be canceled and refunded once received and processed at our shipping hub. 

PAYMENT INFORMATION

We accept PayPal, MasterCard, Visa, and American Express. We do not accept returns, exchanges or refunds. All sales are final unless you received a wrong or defective item, in that case, we will do everything to make things right.

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